Technical Support Engineer – APAC


  • Provide Help Desk support to our customers
  • Provide escalation support to Field Service Engineers in the field who require assistance
  • Serve as a liaison between R&D and Service and Support to ensure that questions from the field are handled and that information from R&D is properly documented and disseminated
  • Develop, test and document new service and repair procedures for use in the field
  • Maintain accurate and up-to-date records of service activities
  • Expert in our technology
  • Ability to handle detail, multiple tasks, and short-notice deadlines, with daily reprioritization of work


  • BS in Mechanical or Biomedical Engineering Technology with a good GPA
  • Experience with installation, repair and maintenance of sophisticated scientific equipment
  • Ability to troubleshoot complex technical problems
  • Ability to manage multiple tasks, stay organized and be self-directed
  • Excellent communication skills both written and verbal
  • Good people skills with the ability to listen and provide excellent customer service
  • Good computer skills
  • Good fine motor skills and ability to use small tools

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